All items are made to order. Because of the custom nature of Print-on-Demand, all sales are final. We don’t accept returns or exchanges for change of mind, wrong size, or preference.

Defective / Damaged / Wrong item
If your item arrives damaged, defective, or incorrect, email support@emotitag.com within 7 days of delivery with your order number and clear photos. Once approved, we will either remake/replace the item at no cost or refund to your original payment method. We cover the return shipping label for approved cases only.
Do not send items back without approval (RMA).

Lost in transit / Marked delivered but not received
Report within 7 days of the carrier’s scan. We’ll help file a carrier claim and, when eligible, remake the order or issue a refund.

Refund timing
Approved refunds are issued after the returned item is scanned by the carrier (or after approval if a return isn’t required). Please allow 5–10 business days for the refund to appear on your statement. Shipping fees are non-refundable unless the error was ours.

Non-returnable items

  • Custom submissions (e.g., Pin2Product)

  • Final-sale / clearance / limited-edition drops

Exchanges
We do not offer exchanges. Most items are made to order and cannot be exchanged for a different design, size, or color.

Address changes & cancellations
You can request an address change or cancellation within 12 hours of placing the order by emailing support@emotitag.com.

Returns address
A returns address/label will be provided after approval. Please do not send returns to our registered office in Sheridan, WY.

By placing an order on Emotitag.com, you agree to this policy.

Last updated: October 1, 2025.