Last updated: March 2026.
At Emotitag, your satisfaction is our priority. We are committed to ensuring every product arrives in perfect condition and meets your expectations.
Wall Art & Custom Home Products
The following products are made to order and fully personalized:
- Poster & canvas
- Table top prints
- Glitter picture frames
-
Pillows & mugs
Because these items are custom-made, we do not accept returns or refunds for change of mind or preference.
We will gladly offer a reprint, replacement, or full refund in the following cases only:
- The item arrives damaged or defective
- There is a printing error or quality issue
-
The item does not match the approved design
Clothing and Accessories
For t-shirts, caps, socks, sweatshirts, mugs, pillows, and other non-custom apparel and accessories, returns and exchanges are accepted within 30 days of delivery.
Items must be:
- Unused and in original condition
- In original packaging with tags attached
- Returned at the customer’s expense (unless the item is defective)
Return Process
- Contact us within 30 days of delivery.
- Provide your order number and photos of the issue (if applicable).
- Once approved, we will issue a return label (for defective items) or instruct you on the next steps.
- Refunds (if issued) will be processed to the original payment method within 5–7 business days after we receive the returned item.
Important Information
- All return requests are reviewed on a case-by-case basis.
- We are not responsible for items damaged after delivery or due to improper handling.
- Shipping costs are non-refundable unless the return is due to our error.
- We currently process returns and replacements only for orders shipped within the United States.
100% Satisfaction Guarantee
If you are not completely satisfied with your Emotitag product, we will work with you to make it right, whether through a free reprint or a full refund. Your cherished memories deserve nothing less.
Thank you for trusting Emotitag.
With heartfelt gratitude,
The Emotitag Team
🧡
By placing an order on Emotitag.com, you agree to this policy.
