No. While our roots are in celebrating the serene joy of pets, Emotitag has evolved into a comprehensive haven for all precious memories. We create custom portraits not only for beloved pets but also for life’s most significant milestones including weddings, graduations, birthdays, and heartfelt memorials for departed loved ones.

Yes. Emotitag creates beautiful custom portraits for people as well. We specialize in capturing meaningful human moments from life’s most important milestones including weddings, graduations, birthdays, family celebrations, and heartfelt memorials for loved ones who have passed.
You simply choose your favorite art style, and the rest is taken care of by Emotitag.

Yes. Most photos are perfectly usable for our custom portraits. Whether it is a clear professional shot or a casual everyday snapshot, our AI technology and expert design team can enhance and transform it into beautiful, high-quality artwork.

However, to complete your design sample in the shortest possible time, please follow our photo guidelines:
• Close up photos work best!
• Take your photo at eye level.
• Take your photo in natural daylight and don't use flash.
• The main character is not out of frame and make sure there's no blur.
• A minimum size of 500px x 500px is needed.

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note: All examples on our website were produced using high quality photos.

No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.

We use AI to generate initial design concepts in just one to two minutes based on your uploaded photo and chosen art style. Once you approve the design concepts and complete your order, our expert design team carefully reviews and refines every detail to perfection. Finally, your artwork is professionally printed on premium products using high-quality print-on-demand technology. The entire process is designed to deliver beautiful, lasting keepsakes as quickly and smoothly as possible.

Yes. You can change your order as long as production has not yet begun. This includes modifications to your chosen art style, product selection, quantity, or shipping information. Please contact our customer support team immediately with your order number and we will assist you promptly and smoothly.

Yes. We can add or remove elements from your photo to create the perfect composition. Whether you want to remove a distracting object, add a special accessory, change the background, or adjust any other details, simply let us know your preferences when uploading your photo or in the order notes. Our expert design team will handle everything during the refinement process.

Yes. Black and white photos work perfectly for our custom portraits. Our AI technology and expert design team can enhance contrast, restore details, and adjust tones to create stunning, high-quality artwork.

We strive to fulfill and prepare each order for shipment within 48 hours (2 business days) from the time the order is placed. All products are printed and shipped from production facilities in Columbus and Phoenix, USA.
Estimated total delivery time is 3.5 to 4 business days from the date the order is placed (including processing and transit time). Actual delivery times may vary depending on carrier schedules and high-volume periods.
Shipping Rates

Standard Shipping: $9.99 flat rate for all destinations within the United States.
Free Shipping for all orders of $100.00 and above.

We offer only Standard Shipping, which is trackable. Once your order has shipped, we will send you a tracking number via email (typically available within 24 hours of dispatch). All delivery times are estimates only and we currently ship only within the United States.

Expect your artwork to be ready 2-3 days after you placed your order. We'll print and ship your order within 1-2 days of you approving your artwork.

US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.

International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.

All orders are shipping with tracking.

Shipping prices are a flat fee per order:

USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95

Please allow a longer delivery time during seasonal shopping periods.

No. We currently ship only to addresses within the United States.

Yes, if production has not yet begun (within the first 24 hours). Please contact our support team immediately with your order number and we will update it for you.

Yes. Once your order has shipped, we will send you a tracking number via email. Tracking information is typically available within 24 hours of dispatch. You can track your package using the provided link.

Don't worry, email our support team and we'll let you know where your order is.

Your order may have been returned due to an incorrect or incomplete shipping address, no one available to accept the package, or a carrier-related issue (such as refusal or delivery restrictions).
Please check the shipping address in your order confirmation email. Contact our support team with your order number right away, we’ll investigate the return and help arrange a reshipment or refund as quickly as possible.

We accept all major credit cards, debit cards, Apple Pay, Google Pay, and Klarna. Full payment is required at the time of purchase, and all transactions are securely processed through Stripe.

No. As your order is 100% unique and custom made just for you, we do not accept returns or refunds for change of mind or preference.

We will gladly offer a free reprint, replacement, or full refund. Simply contact us within 30 days of delivery with your order number and clear photos of the issue. We will review and resolve it quickly.

Yes. For t-shirts, caps, socks, sweatshirts and other non-custom apparel and accessories, we accept returns or exchanges within 30 days of delivery. Items must be unused, in original condition with tags attached, and returned at your expense (unless defective).

Contact us within 30 days of delivery through our support form. Provide your order number and photos if applicable. Once approved, we will issue a return label (for defective items) or guide you through the next steps.

Approved refunds are processed to your original payment method within 5–7 business days after we receive the returned item. Shipping costs are non-refundable unless the return is due to our error.

Yes. We have a 100% Satisfaction Guarantee. If your custom item does not meet your expectations or arrives with a quality issue, we will work with you to make it right through a free reprint or full refund.

You can reach us anytime through the Contact form on our website. We aim to respond within a couple of hours.

Our team is available Monday to Friday, 9 AM – 5 PM PST. Messages sent on weekends or holidays will be answered on the next business day.

Most inquiries receive a response within 12–24 hours during business days. Urgent order-related questions are prioritized and usually answered faster.

Please include your order number in your message. Our support team will assist you promptly with tracking, design changes, or any other concerns.

Yes. Emotitag uses WhatsApp as our main live chat tool. Simply message us, our customer support team will reply instantly and assist you with any issue right away.